Job Description
Are you someone who thrives in a fast-paced environment where organisation, customer service and keeping people on track comes naturally to you?
We are working with a growing and highly service-focused business in Woking that is looking to appoint a Client Services & Operations Team Manager to support the day-to-day running of their busy office operation.
This is a hands-on role where no two days are the same. You’ll oversee a small office-based team, manage workflow and priorities, support customer enquiries, monitor allocations and help ensure the business continues to deliver a first-class service to its clients.
The role works closely alongside one of the Managing Directors, making this a fantastic opportunity for someone who enjoys responsibility, teamwork and becoming a trusted part of a growing business.
The Role
You’ll play a key role in ensuring the office runs smoothly day to day, keeping both the team and workflow organised while maintaining high standards of customer care and communication.
Responsibilities will include:
- Overseeing and coordinating the daily workflow of a small office team
- Delegating and prioritising tasks throughout the day
- Ensuring customer enquiries are responded to promptly and professionally
- Monitoring team progress, workload and service standards
- Supporting the allocation of cleaners to new and existing clients
- Following up with clients to ensure satisfaction with the service provided
- Supporting the Managing Director with operational updates and reporting
- Maintaining accurate systems, workflow tracking and task management
- Identifying areas where efficiency and service can continue to improve
About You
We’re looking for someone who is naturally organised, calm under pressure and genuinely enjoys delivering excellent customer service.
You may currently work within:
- Customer Service Management
- Client Services
- Office Management
- Operations Coordination
- Service Delivery
- Team Leadership
You’ll likely have:
- Experience supervising or coordinating a small team
- Excellent communication skills
- Strong organisational and multitasking abilities
- A proactive and dependable approach
- Confidence managing competing priorities in a busy environment
- A genuine pride in delivering a high level of service
- A positive, solutions-focused mindset
Most importantly, we’re looking for somebody who wants to become a valued long-term part of the business and grow alongside the company.
Additional Information
This is a full-time office-based position in Woking.
You will need your own transport due to the location of the office.
Interested?
If you enjoy variety, responsibility and being part of a business where your contribution genuinely matters, we would love to hear from you.