Job ref: JO0750 Salary: £25,000 Location: Woking, Surrey
Job Title: Night Resident Services Associate
Hours: ‘4 on 4 off’ rotational night shift pattern, including weekends
We are proud to be working with an exciting new development in the Woking area, who are looking for a highly personable and professional Resident Services Associate with a genuine passion for delivering outstanding customer service to join them on a permanent basis. This role is the first point of contact for all residents and visitors, playing a pivotal role in the guest and resident experience and creating the ‘community identity’ and maintaining the company brand.
To be considered for this role, you will have experience in a guest relations, concierge or building services style role, with strong interpersonal skills and a proven ability to deliver consistent, personal service to visitors and residents alike. You must be able to prioritise quickly, as this is a fast moving and highly reactive role, working to effectively deal with queries and complaints in a courteous and polite manner. Queries can range from anything regarding tenancy agreements to facilities issues that will need to be quickly resolved.
You must be computer literate and able to use the Microsoft suite including Excel, Outlook and Word. Holding an SIA license will be a distinct advantage.
If you’re looking for an opportunity to be part of a newly established team in an exciting phase of the opening process, in a role where no two days are the same, please contact a member of the Amber Employment Services team to make an application.
Amber Employment Services are acting as an agency in relation to this vacancy.