Customer Service Advisor

Home Customer Service Advisor

Job ref: JO0746 Salary: £19,000 - £23,000 Location: Guildford, Surrey

Permanent / Full time

Job title: Customer Service Advisor
Location: Guildford
Hours:  Full time

If you are passionate about providing a positive customer service experience, and excel in going the extra mile, then we may just have the perfect role for you.

On behalf of our client, we are recruiting for a super confident communicator to join a busy, vibrant support team in central Guildford, providing support to clients both before and after purchasing their products.  You will be working on a shift pattern.

Main responsibilities:

  • Helping customers navigate their way around the website.
  • Understanding the customer’s IT setup using screen sharing tools to streamline their experience.
  • Ensuring every customer is treated as a VIP.
  • Making sure all customer contacts are responded to quickly and efficiently.
  • Digesting customer requirements and feeding this into the product team to help them keep building the business and products.
  • Ensuring the customers always end up happy.

If you are a tech savvy Customer Service professional, who is looking to join a fabulous company offering a range of benefits, then we would love you to get in touch!

For more information, please contact Amber Employment Services.

Amber Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.  

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