Contract

JO0311 | Woking | 24,000 per annum

Specialist

Do you have demonstrable knowledge and experience of responsible gambling practices? Can you communicate calmly and sensitively with customers? Do you have a good understanding of gambling regulation and betting/gambling products?

Your duties and responsibilities in this twelve-month fixed term contract as a full-time Responsible Gambling Advisor in Woking will include: 

  • Monitoring and reviewing account activity for new and existing customers
  • Processing responsible gambling complaints and associated resolution and reporting procedures
  • Working with customer services, retail and VIP teams, supporting and classifying fringe cases
  • Ensuring that incoming requests for timeouts or self-exclusion are processed in an efficient and timely manner, carrying out database searches for related accounts and clearly marking up accounts for audit purposes
  • Prioritising incoming messages and workload to meet SLAs for competing cases

You will be educated to degree level (or equivalent) with previous experience in responsible gambling. You will have thorough knowledge of gambling regulation, experience of handling sensitive and confidential customer information and excellent communication skills. You will be self-motivated, details-oriented and proficient in MS Office, as well as have the ability to work confidently as part of a small team.

This is a full-time fixed term contract working in a shift pattern: one week Monday to Friday, 8am to 4.30pm; one week 10am to 6.30pm; one weekend in six.

You will be joining one of the world’s biggest and best-known betting and gaming brands, who are proud to be shaping the future of responsible gambling.

For more information, please contact Nicky on 01932 355000 or email nicky@amber-employment.co.uk. All applications will be responded to.

Amber Employment Services Ltd is acting as an Employment Agency in relation to this vacancy. Amber Employment Services Ltd is an Equal Opportunities Employer.

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PERMANENT, TEMPORARY AND FIXED TERM CONTRACT - Full Time or Part Time
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